Chocolate

Is your chocolate handmade?

Yes. Every chocolate is handmade in Sydney, Australia, using original artwork and recipes.

What cacao percentage do you use?

The range spans from 28% white chocolate through to 99% with no sugar and no sweetener, using premium Belgian and French couverture chocolate.

Can you create custom or bespoke chocolates?

Yes. Contact Olivia at olivia@cocochocolate.com.au or via our contact form to discuss your requirements.

Does your chocolate contain allergens?

Coco Chocolate is manufactured in a facility that handles tree nuts, peanuts, sesame seeds, milk, sugar, and soy. Trace elements may occur.

Shipping & Delivery

Where do you ship?

Coco Chocolate ships worldwide.

How long does delivery take?

Most deliveries arrive within 48 hours, though orders can take up to 3 to 10 working days depending on location and courier handling.

Can you guarantee delivery times?

Delivery is handled by outside contractors. While every effort is made to ensure timely delivery, Coco Chocolate cannot guarantee delivery times.

What happens in hot or cold weather?

In extreme temperatures, Coco Chocolate reserves the right to delay your order until conditions are suitable. Cool packs are used in warmer months but are sent at your own risk.

Returns & Damaged Goods

What if my chocolate arrives damaged?

Contact Coco Chocolate within 24 hours of receipt. Check all parcels before signing, and if packaging or products are damaged, mark them as "checked and found to be damaged" before signing.

What is your returns policy?

Products can be returned within 7 days of dispatch at the customer's expense, in original packaging and unconsumed. A full refund of the purchase price will be given, excluding postage.